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    If something isn’t right, we totally understand. In addition to your statutory rights, we have a hassle-free returns policy for online orders.

    Returning Online Orders to a Store

    Simply present your online receipt at any GUESS store (excluding David Jones, Myer & DFO stores) within 30 days of receipt. Our staff will be happy to assist you with an exchange, gift card or refund, this applies to full-price and sale merchandise. Please note if a refund is selected, we can only refund to the original payment method. Please note, the original shipping fee is non-refundable.

    HOW DO I START MY RETURN?

    Returning Online Orders to Our Warehouse

    You can return your online purchase within 30 days for store credit or a refund to any GUESS store (excl GUESS DFO stores and stockists such as David Jones and Myer).

    Please note we currently are unable to offer exchanges online, If you wish to return an item for a new size, please send your item back for a refund or store credit and then create a new order or take your item to any Guess Store (excluding DFO and Stockists)

    All eligible online change of mind returns requires:

    1. Proof of purchase.
    2. Product to be unworn and in original condition with all tickets and labels attached.
    3. Items to be returned within 30 days of receipt of your order.
    4. Our Online Returns Form filled in. Click here for the form

    Items under warranty may be subject to assessment if returned as faulty.

    The customer is responsible for all postage charges associated with change-of-mind returns we offer two return options that are convenient to book following the below instructions:

    1) Australia Post

    You can print your label at home using our hassle-free portal at https://return.auspost.com.au/GUESS

    If you would prefer to use your own tracked postal service, you can post your item to:

    GUESS returns
    C / O Williams Fashion Logistics
    69-73 Gow Street
    Padstow NSW 2211
    Australia

    2) ParcelPoint

    ParcelPoint is a trackable returns service available at hundreds of local stores, open 7 days a week until late for your convenience.

    This is our cheapest return option with a postage cost between $6.95 and $8.95 depending on location, including proof of postage. For ParcelPoint returns, simply go to http://parcelpoint.com.au/guess and follow the online process to book your return and print a shipping label. You can return your parcel to a ParcelPoint store. Please note, this carrier uses consolidated freight and delivery times to our warehouse can be up to 10 business days from lodgement.

    Returns are generally processed within 5 business days once your parcel has been delivered. Once your return has been processed you will be notified via email and the funds will appear in your account within 2-5 business days.

    Please note, due to hygiene reasons, we are unable to accept change-of-mind returns on underwear, swimwear, socks, earrings and fragrance.

    We are sorry to hear your order isn't perfect. You can exchange any full-price or reduced merchandise that is unworn and in its original condition to any full-price GUESS store (excl. David Jones, Myer & DFO stores).

    If you are returning to the online store, we are currently unable to offer exchanges. We recommend returning for a refund and then repurchasing the new item pending stock availability. 

     

    In addition to your statutory rights, we have a hassle-free returns policy for in-store purchases.

    All eligible in-store change of mind returns for goods purchased in-store require:

    1. Proof of purchase to issue any refund or exchange.
    2. The product is to be in original condition with all tickets and labels attached.
    3. Full-priced items are to be returned within 30 days of purchase and sale items are to be returned within 7 days of purchase

    Please note we are unable to accept exchanges on underwear, swimwear, socks or earrings due to Australian health and safety regulations.

    Items purchased under warranty may be subject to assessment or repair if returned as faulty.

    Items can only be returned in the country in which they were purchased.

    Items purchased from DFOs or GUESS Factory Outlets must be returned to a DFO, our full-priced stores cannot accept returns of factory products. 

    Once your order has been delivered to our warehouse, our returns team can take up to 5 business days to inspect and process your return.  

    You will receive a confirmation email as soon as your return has been processed. If you are concerned about a delay with your return we recommend:

    1. Find the tracking number for your return and check if it is still in transit
    2. Checking your spam/junk for the confirmation email

    If your return is outside of this timeframe and the tracking shows it has been delivered, or if you are worried that there’s something wrong with your return, please contact our Customer Service team for assistance at customercare@guess.com.au or 1800 047 377

    We're so sorry to hear you have received something that is not up to our usual standards. To request a fault assessment, please follow the following steps:

    Online:

    1. Email Customer Care at customercare@guess.com.au with your order number

    2. Please send 2-3 clear, large, high-resolution images of the fault, soles (if it's a shoe purchase) and overall product

    Damaged or faulty online purchases can also be taken into any full-priced GUESS store (excl. DFO) for a fault assessment. If approved, our sales assistants can help you to exchange your faulty item. 

    In-Store:

    If the item was purchased in-store, please return the item to the store of purchase, with your original proof of purchase, and our Sales Assistants will be happy to assess the item. 

    Please refer to our Store Locator here: https://guess.com.au/pages/store-locator 

    Stockist Return:

    If you purchased an item through one of our stockists, it will need to be returned directly to the stockist. Please refer to their website for returns information and Customer Care contacts. 

    Unfortunately, as the stockist holds the value of the product, this needs to be resolved directly with them.

    Please note it is the responsibility of the customer to ensure faults in materials or workmanship are communicated within a reasonable timeframe. General wear and tear or misadventure are not covered.

    You can return for a refund or exchange at any full-price or reduced merchandise (purchased online or in-store) that is unworn and in its original condition to any full-priced GUESS store (excl. David Jones, Myer & DFO stores).

    Simply present your online order confirmation with your order number at any GUESS store (excl. DFO) within 30 days of receipt of your order where our staff will be happy to assist.

    Please note we can only refund the original payment method. 

    We would love to assist you directly, however, if your item was purchased through one of our stockists, it will need to be returned directly to that store as they hold the value of the stock and will have a record of the transaction.

    Please kindly review their individual returns policy and reach out to their Customer Care team.

    Online orders made via Afterpay, Paypal, Klarna and Zip can be returned online or to any of our full-price GUESS stores (excluding DFO). 

    Once your return has been processed by our team, any future instalments for your Buy Now Pay Later transaction will be cancelled. Any instalments that have been paid will be refunded via the merchant.

    Please allow up to 5 business days for the refund to settle into your account.

    GUESS standalone stores (excl. DFO) are also able to process exchanges for other products.

    Unfortunately, we cannot accept returns for in-store purchases online. Please return to any full-price GUESS store (excluding DFO stores) in Australia to receive a refund or exchange. 

    Full-priced items purchased in-store can be refunded or exchanged within 30 days with your proof of purchase. To meet our return conditions, your item must be in original condition with all tags and labels attached.

    Refunds are made to the original method of payment and can take up to 5 business days to appear in your account. 

    Sorry to hear your purchase wasn't perfect!

    You can return any reduced merchandise that is unworn and in original condition, with all tags and labels attached, for a refund.  

    The customer is responsible for all postage charges associated with change-of-mind returns.

    To make this as easy as possible we offer two options to send back your return.

    Australia Post

    1. You can print your label at home using our hassle-free portal at https://return.auspost.com.au/GUESS

    Parcel Point

    2. This is our cheapest return option with a postage cost between $6.95 and $8.95 depending on location, including proof of postage. For ParcelPoint returns, simply go to http://parcelpoint.com.au/guess and follow the online process to book your return and print a shipping label.

    Please note, this carrier uses consolidated freight and delivery times to our warehouse can be up to 10 business days from lodgement.

    If you would prefer to use your own tracked postal service, you can post your item to:

    GUESS returns
    C / O Williams Fashion Logistics
    69-73 Gow Street
    Padstow NSW 2211
    Australia

    Due to hygiene reasons, we are unable to accept change-of-mind exchanges or returns on underwear, swimwear, socks, earrings and fragrance.

    We do not accept returns for GUESS merchandise purchased from stores outside of Australia. We recommend reaching out to the originating retailer and following their return policy.

    Unfortunately, we cannot accept returns for items that do not meet our original condition standards, which include the intact presence of the swing tag.

    We kindly request that all returned items be in their original condition, with the swing tag securely attached, to facilitate a smooth return process.

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