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    We endeavour to process your orders within 1-3 business days, excluding carrier timeframes. 

    Once an order is confirmed, you will receive a confirmation email containing your order number. We will endeavour to send your items according to our delivery time frame. If there are any issues processing your order, we will contact you as soon as possible.

    Please see below for estimated delivery times, which are calculated from the date of dispatch. Delivery times are estimates provided by Australia Post and during peak season delivery may take longer due to circumstances beyond our control.

    Delivery Option Delivery Time Shipping & Handling Fee
    Standard

    2-4 business days for East Coast Metro areas

    5-7 business days for West Cost and Regional areas

    $8

    FREE on all orders over AUD $75.

    Express

    1-3 business days for East Coast Metro areas.

    2-4 business days for West Cost and Regional areas

    $10

    FREE on all orders over $150

    International 
    *New Zealand Only
    8-15 days

    AUD $15

    FREE on all orders over AUD $150

     

    We offer FREE Standard Shipping on all orders over $75 Australia-wide and FREE Express Shipping on all orders over $150. 

    Delivery Option Delivery Time Shipping & Handling Fee
    Standard

    2-4 business days for East Coast Metro areas

    5-7 business days for West Cost and Regional areas

    $8

    FREE on all orders over AUD $75.

    Express

    1-3 business for East Cost Metro areas

    2-4 business days for West Cost and Regional areas

    $10

    FREE on all orders over $150

    International 
    *New Zealand Only
    8-15 business days

    AUD $15

    FREE on all orders over AUD $150

     

    Once your order has left our warehouse, you will receive an email updating you with a tracking number so you can keep an eye on the delivery. 

    The consignment number will usually only appear as valid once the shipment has been collected and reached the Australia Post depot for scanning. If you receive an error the same day your order is dispatched, please try again in the morning once the package has been scanned. 

    If you are having issues opening or locating your tracking number, you can always retrieve it from your account. Please login to your account and open the order history of our website. You will then be able to find the tracking number once dispatched. Use your consignment number to track your parcel on the Australia Post website: http://auspost.com.au/track/track.html. 

    If you run into any issues please don't hesitate to reach out to Customer Care for further support at customercare@guess.com.au or via phone on 1800 0 GUESS (Australia)

    Yes, currently offered to New Zealand only. It is complimentary on all orders over AU$150, subject to change. For orders under AU$150 standard flat rate of AU$15 will be charged at checkout.

    Orders to New Zealand will be shipped with Australia Post International. Please allow 8-15 days for your order to arrive.

    Orders may incur taxes and duties applied by the country of the recipient. Any import taxes and duties incurred in the country of destination are the responsibility of the recipient. A de minimis is a threshold that exempts imports from duty and or tax/VAT and differs by country, the import limit for New Zealand is currently 1000 NZD.

    In compliance with Australian Export regulations, we are obliged to declare the exact value of all items ordered as well as mark them as dutiable "merchandise". It is prohibited by law to mark orders as ‘gifts', regardless of circumstances. To obtain further information on your local import law, taxes and duties applicable, please contact your local customs office.

    For shipping to all other countries, please shop from your local Guess online store at the following links:

    US: https://stores.guess.com/us/en/

    Europe: https://www.guess.eu/en/home

    Malaysia: https://www.guess.my/

    China: https://www.guesschina.com.cn/

    Hong Kong: https://www.guess.hk/en

    Order taking too long?

    Check the delivery time frame displayed on your Australia Post tracking. If your delivery has passed the estimated delivery time, please reach out to the GUESS Customer Care team with your order number via email, online chat, phone or messenger. 

    We will submit an enquiry with our carrier on your behalf and follow up accordingly.

    Please note: Australia Post investigations can take up to 10 business days to be resolved. We will work with you closely throughout this period.

    Yes, all deliveries require a signature on delivery unless you specifically request no signature upon delivery via the Australia Post tracking.

    We recommend always signing for your parcels and not authorising Australia Post to leave your parcel.

    Please note: GUESS Australia is not responsible for any stolen or missing packages if the customer has advised Australia Post to leave the parcel without a signature on delivery.

    Yes! We ship to both PO Boxes and Parcel Lockers within Australia only. Always double-check that your address is entered correctly at check-out.

    For deliveries to New Zealand, a full business or residential address is required.

    An order may be returned to the sender due to the incorrect shipping address, a failed delivery attempt or a missed collection from the Post Office.

    Once this parcel has been received by our warehouse, our Customer Service team will notify you via email to confirm the correct delivery address and arrange to have it re-shipped.

    Alternatively, if your tracking is showing a Return To Sender scan, reach out to our Customer Service team at customercare@guess.com.au or call us on 1800 048 377 during business hours and we will fast-track the resolution for you!

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