We endeavour to process your orders within 5 business days, excluding carrier timeframes. 

If you have placed your order recently, your order should be on its way to you! Please check your spam and junk folders for your shipping notification with tracking details. If you cannot find the email please log into your account to find your tracking details.

If you believe your item to be missing or delayed please reach out to us at customercare@guess.com.au so that we can investigate this for you. 

Once the order is confirmed, you will receive a confirmation email containing your order number. Depending on our order volume, your parcel should be dispatched within 5 business days, excluding our carrier timeframes. Please note this is the time is takes for our warehouse to pick and pack your order and excludes Australia Post freight. During peak promotions our warehouse can experience dispatch delays.

Please note, we dispatch orders from 9am-5pm Monday - Friday, excluding weekends and Public Holidays.

If you place your order on a weekend, the order will be processed the following business day. 

We will endeavour to send your items according to our delivery time frame. If there are any issues processing your order, we will contact you as soon as possible.

Please note: Dispatch may be subject to delays due to increased order volume during key trading periods.

Once an order has been placed, we are unable to make any changes, including removing items from the order. 

If you notice an error on your order, please reach out to us within 1 hour of the order being placed, as the order will need to be cancelled and a new one will need to be placed. 

Please contact customercare@guess.com.au

Please note: Most orders are shipped within the same business day, so in the case of it being too late to intercept the parcel, we ask that you wait until the order arrives and follow the applicable return procedure.

After your order has been placed, it will be processed and prepared right away - we want to get your package to you as soon as possible!

If you wish to cancel your order, please contact our Customer Care team within 1 hour of placing your order at customercare@guess.com.au and we will try our best to accommodate your request. 

Please note: Most orders are shipped within the same business day, so in the case of it being too late to intercept, we ask that you wait until the order arrives and follow the applicable return procedure.

If the order has yet to be dispatched, we may be able to update your delivery address. However, we will need to know within an hour of the order being placed.

Please contact customercare@guess.com.au with your order number and the correct address. We will do our best to update the incorrect address. 

Due to the fast turnaround time for our orders, address changes cannot be guaranteed on an order already placed and/or shipped.

Thank you so much for your order! We are so appreciative of your support.

Rarely, we do experience stock discrepancies due to the volume of orders that we receive, occasionally this results in items being out of stock. 

In this circumstance, you will be contacted and the style will be immediately refunded. If you have ordered multiple items, rest assured that they will still be dispatched to you.

Thank you very much for your understanding.

Due to security considerations, we are unable to accept orders over the phone. To maintain the utmost security and privacy of your personal and financial information, all orders must be placed through out secure online platform.

If you require any assistance or encounter any difficulties while placing your order online, our dedicated Customer Care team is readily available to provide guidance and support. You can reach out to them at customercare@guess.com.au 

Simply click on the item you wish to buy, select the size and colour required and click 'Add to bag'. You can then continue shopping and add additional items to your bag or click 'Checkout Now'.

Once you have finished selecting the items you would like to buy, click on ‘Proceed to Checkout’ on the product page or click on the shopping bag in the top right-hand corner of the screen.

To purchase a product on the website, you first need to log in, if you are already a member, sign up if you are not, or checkout as a guest.

Please note; You will need your credit/debit card (we accept Visa, Mastercard or AMEX), Afterpay, Klarna ZipPay or PayPal account details to place your order.

Once your checkout has been completed, you’ll receive an email confirmation with your order details. If you don’t receive it, please double-check your junk/spam folder as sometimes they can land there. 

If you still haven't received it, please reach out to our Customer Care team at customercare@guess.com.au who will be delighted to help you! 

Unfortunately, from time to time, we do experience a stock discrepancy which results in an item being out of stock. We understand how disappointing this can be for our customers. We will always conduct an internal investigation with our warehouse and try and source the item for you. 

If we are unable to fulfil your order, you will be notified via email, within 1-2 business days, once we have conducted a thorough investigation with our warehouse. Upon cancellation of your order, you will receive a full refund back to your original payment method.

Please note that funds may take 2-5 business days to appear in your account.