We accept Visa, MasterCard, American Express, PayPal, Apple Pay, ZipPay, Klarna and Afterpay. Your payment method will be charged at the time of purchase and you will receive a confirmation email from both our store and the payment provider if you used PayPal, ZipPay, Klarna and Afterpay.
For more information on how Buy Now Pay Later services work, their Terms and Conditions and more information, please see our dedicated resources below:
Please check your spam/junk folder as sometimes our emails can land there.
If you are unable to locate your welcome email, please reach out to our Customer Care team at customercare@guess.com.au and we'd be delighted to help you.
Customers can register an online account via the link below:
https://guess.com.au/account/register
If you require any assistance, please reach out to Customer Care team at customercare@guess.com.au
Note: Creating an online account does not automatically sign you up to our mailing list. This will need to be done separately. Simply scroll to the bottom of our landing page and enter your email address in the subscribe box located in the footer of our website, or via the pop-up box on your first visit.
Simply scroll to the bottom of our landing page and enter your email address in the subscribe box located in the footer of our website, or via the pop-up box on your first visit.
If you have any technical difficulties, please reach out to our friendly Customer Care team at customercare@guess.com.au. We would be delighted to assist you!
Students can benefit from a 20% Student Discount - and it couldn't be easier!
For instant access to this discount simply join now and verify your student status with UNiDAYS via the link below:
https://guess.com.au/pages/unidays
This offer is available online at guess.com.au and in full-priced GUESS stores. Please note the code is valid on full-priced styles only.
If your card is authorised, payment will be taken when the order is placed and you will receive an email confirming that your order has been successful. If you have used another payment method we offer such as Afterpay, Klarna, Zip, or Paypal you will receive a confirmation email from them post-purchase to confirm your order has been received successfully.
For Australian customers, all prices display in Australian Dollars, including GST.
For New Zealand customers all prices are displayed in Australian Dollars, however, 15% GST is applied at checkout.
For our current Promotional T&Cs, please find our full terms on the link below:
https://guess.com.au/pages/promotions
If you have any questions relating to these conditions, please reach out to our Customer Care team at customercare@guess.com.au
Overview:
The following rules and regulations apply to all visitors to or users of the GUESS Australia Web Site, which is operated by Signal Brands Australia Pty Ltd. By using this Web site, you agree to be bound by these rules and regulations, as they may be modified by Signal Brands Pty Ltd at any time and posted on this Web site. In the event of a violation of these rules and regulations, Signal Brands Pty Ltd reserves the right to seek all remedies available by law and in equity.
Limited License:
Signal Brands Pty Ltd's Web Site and all of its materials, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video, and audio (collectively, "Materials" ) are protected by copyright laws and other Australian and international laws and treaties. All Materials are provided by Signal Brands Pty Ltd as a service to its current and prospective customers and may be used only for personal informational and product ordering purposes and only if you also retain all copyright and other proprietary notices contained on the Materials. No right, title or interest in our Materials is conveyed to you This is a limited license, not a transfer of title to our Materials, and such license is subject to the following restrictions: (a) you may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit this site or any of its Materials without our prior written permission; (b) you may not access or use the Signal Brands Pty Ltd Web Site for any competitive or commercial purpose; and (c) you will not permit any copying of our Materials. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these Materials is prohibited. Signal Brands Pty Ltd may revoke this limited license at any time for any or no reason. All rights not expressly granted are reserved by Signal Brands Pty Ltd.
Trademarks:
Signal Brands Pty Ltd and its affiliated companies retain all rights regarding their trademarks, trade names, brand names and trade dress. These marks, names or trade dress, and all associated logos or images, are registered and/or common law trademarks of Signal Brands Pty Ltd and are protected by Australian and international laws and treaties. No license to the use of such marks, names or trade dress is granted to you under these terms and conditions or by your use of the Signal Brands Pty Ltd Web Site. Your misuse of the trademarks displayed on the Signal Brands Pty Ltd Web Site is strictly prohibited. You are also advised that Signal Brands Pty Ltd will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of civil remedies and criminal prosecution.
Patents:
One or more patents may apply to this website.
Linking:
Periodically, links may be established from this Web Site to one or more external web sites or resources operated by third parties (the "Third Party Sites"). These links are provided for your convenience only. In addition, certain Third Party Sites also may provide links to the Signal Brands Pty Ltd Web Site. None of such links should be deemed to imply that Signal Brands Pty Ltd endorses the Third Party Sites or any content therein.
Signal Brands Pty Ltd does not control and is not responsible or liable for any Third Party Sites or any content, advertising, products, or other materials on or available from such Third Party Sites. Access to any Third Party Sites is at your own risk andSignal Brands Pty Ltd will have no liability arising out of or related to such web sites and/or their content or for any damages or loss caused or alleged to be caused by or in connection with any purchase, use of or reliance on any such content, goods, or services available on or through any such Third Party Site.
Special Notice:
Signal Brands Pty Ltd has a no-tolerance policy regarding the use of our trademarks or names in metatags and/or hidden text. Specifically, the use of our trademarks or names in metatag keywords is trademark infringement, and the use of trademarks or names in page text, metatags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition. Linking to any Signal Brands Pty Ltd web page is prohibited absent express written permission from Signal Brands Pty Ltd. Framing, inline linking or other association of the Signal Brands Pty Ltd Web site or its Materials with links, advertisements and/or other information not originating from the Signal Brands Pty Ltd web site is expressly prohibited.
One or more patents may apply to this Website.
Disclaimer of Warranty:
Access to Signal Brands Pty Ltd's Web Site is provided to our customers and prospective customers "AS IS" and "AS AVAILABLE" and without warranty of any kind, whether express or implied, INCLUDING BUT NOT LIMITED TO, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NONINFRINGEMENT. Some jurisdictions do not allow the disclaimer of implied warranties. In such jurisdictions, the foregoing disclaimer may not apply to you. Signal Brands Pty Ltd reserves the right to block or deny access to the Web Site to anyone at any time for any reason.
Jurisdiction:
Signal Brands Pty Ltd controls this Web Site from its offices within the State of New South Walets, Australia. Signal Brands Pty Ltd does not imply that the materials published on this Web Site are appropriate for use outside of Australia. If you access this Web Site from outside of Australia, you do so on your own initiative and you are responsible for compliance with local laws. The terms of this Web Site shall be governed by the laws of the state of NSW, Australia, without giving effect to its conflict of laws provisions.
Your Communications:
Signal Brands Pty Ltd shall be free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Web Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information. Any personally identifiable information you provide to Signal Brands Pty Ltd through the Web Site shall be subject to the Web Site's Privacy Policy.
Limitation of Liability:
IN NO EVENT WILL Signal Brands Pty Ltd BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES FOR USE OF THIS SITE OR ANY OTHER HYPERLINKED WEB SITES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT, BUSINESS INTERRUPTIONS, LOSS OF DATA OR DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENT, EVEN IF Signal Brands Pty Ltd IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES. In some jurisdictions, limitations of liability are not permitted. In such jurisdictions, the foregoing limitations on liability may not apply to you.
Revisions:
Signal Brands Pty Ltd may terminate, change, suspend or discontinue any aspect of this Web Site, including the availability of any features of the site, at any time and without notice. Signal Brands Pty Ltd also reserves the right, at its sole discretion, to change, modify, add or remove any portion of these terms in whole or in part, at any time and without notice. Signal Brands Pty Ltd may terminate the authorization, rights and license given above at any time and without notice. Your continued use of this Web Site after any changes to these terms are posted will be considered acceptance of those changes.
Notice for Copyright Infringement:
Signal Brands Pty Ltd does not permit copyright infringing activities on this Web site. Signal Brands Pty Ltd may remove any content of any kind that a user posts to this Web Site ("User Communications"), e.g., if properly informed that the User Communications infringe another's copyright rights. Signal Brands Pty Ltd may terminate the ability to submit User Communications if, under appropriate circumstances, a person submitting User Communications to this Web Site is determined to be a repeat infringer.
If you are a copyright owner or an agent for such owner and believe that any User Communications on this Web site by third parties infringes upon your copyrights, you may notify Signal Brands Pty Ltd by providing the following information in writing:
(1) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed;
(2) Identification of the location where the original or an authorized copy of the copyrighted work exists;
(3) Identification of the User Communication(s) or material that is claimed to be infringing and a description of the infringing activity and information reasonably sufficient to permit Signal Brands Pty Ltd to locate the same;
(4) Information reasonably sufficient to permit Signal Brands Pty Ltd to contact you, such as an address, telephone number, and, if available, an email address;
(5) A statement that you have a good faith belief that use of the User Communication(s) or material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
(6) A statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed.
Our agent for notice of claims of copyright infringement can be reached as follows:
By Mail: Signal Brands Pty Ltd
General Counsel's Office
c/o Signal Brands Pty Ltd
P.O. Box 6363
Alexandria, NSW 2017
If you fail to comply with all of the requirements above, your notice may not be valid.
Site credits
This website has been built and is supported by acidgreen Pty Ltd.
This document describes how Signal Brands Australia Pty Ltd T/A GUESS Australia (ABN 59 613 678 354) (we or us or our) complies with the requirements of the Privacy Act 1988 (Cth) and Privacy Act 1993 (NZ), including the Australian Privacy Principles (APPs) and New Zealand Privacy Principles (IPPs), and any other applicable privacy laws in Australia and New Zealand in respect of the website www.guess.net.au (including all related mobile applications and our social media sites) (Sites) and our services. This Privacy Policy sets out how we handle personal information to comply with our obligations.
Collection of personal information
What kinds of personal information do we collect, use and hold?
The kinds of personal information that we collect, use and hold include:
- names and contact details
- transactional information age and date of birth
- gender
- video surveillance when individuals attend our stores
- all other personal information provided by our customers and visitors to our Sites and stores, including through our loyalty programs
- other information that is relevant to our functions and activities
- for candidates for employment or contracting opportunities with us, we may collect other personal information provided by you or your referees, such as employment and educational history
We do not use government related identifiers as our own identifiers.
How do we collect personal information?
We usually collect personal information directly from individuals, such as when you:
- create an online account with us and contribute information to us through your account with us
- become a GUESS List member or join any other loyalty program operated by us
- purchase goods from us through the Sites or in our stores
- request an exchange or return or a repair or replacement of goods
- make inquiries about us or our goods or services or contact us for any other reason so that we can process, deal with and respond to your queries or other issues including any complaints
- seek information through the Sites
- provide alteration instructions
- use our Sites
- subscribe to a newsletter, fill out a form or survey, enter or participate in any promotions or competitions
- call our call centre - calls may be recorded by us for quality review purposes
- provide information to us relating to an employment or contracting opportunity with us
- otherwise communicate with us.
When you provide us with personal information about other individuals, you should make them aware of this Privacy Policy and obtain their consent to you providing their details to us.
We may sometimes collect your personal information from third parties such as referees or recruitment agencies when you are a candidate for employment or contracting opportunities to us.
What happens if you do not provide your personal information to us?
If you do not provide personal information that we request in connection with our activities, we may not be able to provide our goods or services to you. For example, if you do not provide your name and contact details to us, you will not be able to become a GUESS List member.
Why do we collect, use, hold and disclose your personal information?
We collect, use, hold and disclose your personal information as necessary for purposes directly related to our functions and activities or as otherwise described to you at the time of collection, including to:
- allow you to create an account with us
- provide our goods and services to you, create orders, invoices, receipts and other transaction records
- provide information to you about our goods and services and to communicate with you
- for market research and direct marketing including promotions and newsletters
- to send you any promotional information from us or about or from third parties that we think may be of interest to you
- carry out administration, planning, procurement and quality control relating to our goods and services
- if you are a GUESS List member, or a member of any other loyalty program operated by us, to provide the services relating to such membership, including accumulation and redemption of points and providing discounts and rewards
- to develop and display content and advertising tailored to your interests on our Sites
- to verify your eligibility and deliver prizes in connection with any competitions, promotions or sweepstakes
- manage your account with us
- provide you with customer support
- protect against or identify possible fraudulent transactions
- assess the suitability of candidates for employment or contracting opportunities with us
Do we use cookies or other web tracking systems?
We track traffic patterns throughout the URLs registered to us.
We use "cookies" on our Sites. A "cookie" is a small amount of information which is transferred to the hard drive of your computer when you first visit any of our Sites.
We use cookies to improve the customer experience and to simplify visitors' navigation of our Sites. Cookies allow us to identify repeat visitors to the Sites, provide information to our visitors which may be of interest to them based on their previous visits to the Sites and to provide targeted advertising to them.
You can disable your web browser from accepting cookies. If you do so, you can still access our Sites, but not all information and services may be available.
We may automatically collect general statistical information on our Sites about visitors to our Sites, such as IP addresses, browsers used, dates visited, pages visited and number of visitors.
We may use this data and disclose it to third party service providers, such as Kount Fraud Analytics, to analyse transactions made through the Sites to assist us in identifying the likelihood of fraud.
We also use this data in aggregate to improve our Sites and our services. We may provide such aggregated de-identified data to third parties, but in so doing, we do not provide personal information without the individual's consent.
We may also provide aggregated, de-identified information to third parties to develop and deliver targeted advertising on our Sites and on websites of third parties.
We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis.
We use third party providers to provide us with web analytics services. These providers collect information on how individuals use our Sites and our services. These providers may use cookies and other technology such as clear gifs or web beacons to obtain such information. This allows us to improve our Sites and our services.
Will we disclose personal information to anyone else?
We may disclose personal information to:
- related companies and GUESS? Inc., a US corporation
- payment processors such as Paypal, Afterpay and Braintree
- fraud and risk management service providers, such as Kount Fraud Analytics
- authorised service providers that perform certain services on our behalf, including fulfilling orders, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our Sites' functionality and supporting contests, sweepstakes, surveys and other features offered through our Sites. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes
- professional service firms providing services to us, such as legal, accountancy or marketing services as well as data hosting and technology firms
We may also provide your information to others, if required or permitted to do so by law, in accordance with the APPs and IPPs.
We will only disclose your personal information:
- with your consent; or
- for a purpose which you would reasonably expect; or
- as required or permitted by law; or
- in connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of liquidation; or
- in accordance with this Privacy Policy.
Do we disclose personal information overseas?
We may disclose personal information to our affiliated companies overseas, who are located in the United States of America.
Where we disclose your personal information to third parties overseas, we require them to comply with the APPs and IPPs.
Third party websites
There may be places on our Sites where you may click on a link to access other websites that do not operate under this Privacy Policy.
These third party websites may independently solicit and collect information, including personal information, from you and, in some instances, provide us with information about your activities on those websites.
We recommend that you consult the privacy policies of all third party websites you visit by clicking on the "privacy" link typically located at the bottom of the webpage you are visiting.
Unsubscribing from our marketing materials
-
Unsubscribing from email lists
At any stage, should you wish to stop receiving any of our emails that we send to you for marketing or promotional purposes, simply click on the “Unsubscribe” link within the email and follow the instructions to unsubscribe. -
Unsubscribing though the Sites
You can sign up to receive our newsletters and other materials through the Sites. You can elect to receive such materials that you require through the Sites by ticking the relevant box. You can unsubscribe from receiving such materials through the Sites at any time by logging in and opting out of the receiving the relevant materials.
Dealing with us anonymously or using a pseudonym
You may deal with us on an anonymous basis or by using a pseudonym when making general inquiries through our Sites, or when you make general inquiries by telephone and do not require a further response from us. However, we may need certain contact details from you to respond to inquiries.
Generally, we will require your personal information in order to transact with you.
Security
We use industry-standard methods and take such steps as are reasonable to protect your personal information from unauthorised access, modification or disclosure and from misuse, interference and loss.
Among other techniques, we usually:
- store such information on a computer behind our "firewall" in a secure location;
- restrict the number of employees or contractors internally who can access such data; and
- keep hard copies of documents in lockable cabinets in a secure location.
Once personal information is no longer required by us for the purposes for which it was collected or held or otherwise in accordance with the APPs and IPPs, we will take all steps as are reasonable in the circumstances to ensure that it is either destroyed or de-identified.
Children's privacy
Our Sites are general audience websites. We do not knowingly collect personal information from children under the age of 13.
Access, Correction and Removal of your Personal Information
You may seek to access or correct your personal information at any time by contacting the Privacy Officer by email to customercare@guess.net.au or by mail to the 'Privacy Officer, Unit 14, 37 O'Riordan Street, Alexandria Sydney NSW 2015 Australia.
If we do not agree to provide you with access to your personal information or to amend or annotate the information we hold about you, you may seek a review of our decision.
If we do not agree to make the requested changes to your personal information, you may make a statement about the requested changes and we will attach it to your record.
Complaints
You can send written complaints about a breach of the APPs and IPPs in relation to your personal information by email to customercare@guess.net.au or by mail to 'Privacy Officer, Unit 14, 37 O'Riordan Street, Alexandria Sydney NSW 2015 Australia.
Complaints will be reviewed by our Privacy Officer and a response will usually be provided within 30 days of receipt of the complaint.
If you believe that your complaint has not been satisfactorily addressed by us, after following the procedure set out above, you can make a complaint to the Office of the Information Commissioner (OAIC) if you are in Australia, or to the Office of the Privacy Commissioner (OPC) if you are in New Zealand. The OAIC's contact details are available at the following website: https://www.oaic.gov.au/about-us/contact-us. The OPC's contact details are available here: https://www.privacy.org.nz/about-us/contact/.
For more information about making a complaint, contact us at 1300 738 774 or 1800 0 GUESS (toll free in Australia) or +61 2 8396 6700.
Amendments
We may amend this Privacy Policy at any time. Amendments to this Privacy Policy will be posted on our Sites and will be effective when posted. Please check our Privacy Policy regularly for updates and amendments. By continuing to visit our Sites, remaining as a GUESS List member or receiving promotional material from us, you agree to any amendments to this Privacy Policy.
Updated: 01 Aug 2019
Change of Ownership Details